We understand that unforeseen circumstances, such as illness, may arise unexpectedly. If you are unable to attend your scheduled appointment, please notify us as soon as possible.
This allows us the opportunity to reallocate your slot to another client, benefiting those on our waiting list. Your prompt notification helps us ensure efficient use of our resources and supports others in accessing the care they need. Thank you for your cooperation.
To help you stay informed about your appointments, we provide an SMS reminder service. You will receive a reminder text 48 hours before your scheduled appointment. If you need to cancel, simply reply to the text message or get in touch with our team to avoid any cancellation fees. We’re here to assist you in managing your appointments effectively.
Cancellations or rescheduling made with at least 48 hours’ notice will not incur a fee. However, cancellations made within less than 48 hours or failure to show up without notification will result in the full appointment fee being charged.
Repeated instances of no-shows, whether with or without notification, may result in the termination of your Service Agreement and discontinuation of services. We appreciate your understanding and cooperation.
At Belong Healthcare, as we deliver our range of services and support, we may collect, store, process, or share your personal information. We are deeply committed to safeguarding your privacy, and we handle your personal data in strict compliance with the Privacy Act.
You can access a complete version of our Privacy Policy on our website belonghealthcare.com.au, or by contacting us at 03 7032 8854. We value your trust and are dedicated to ensuring the confidentiality and security of your information.
