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Feedback & Complaints

NDIS Commissioner

Individuals enrolled in the NDIS can file a complaint with the NDIS Quality and Safeguards Commission regarding any aspect of the services or supports provided by Belong Healthcare.

Our team is dedicated to assisting clients in contacting the NDIS Commission. For clients who are not participating in the NDIS, we will help connect them with an appropriate external organisation to address their concerns.

A client has the option to lodge a complaint either through a phone call or by completing an online form. NDIS Commission: 1800 035 544 Online form: www.ndiscommission.gov.au

Feedback Form
The Commissioner will determine the appropriate course of action. This could involve assisting the complainant or any other impacted parties in collaborating with Intrinsic Health Group to resolve the issue through a structured resolution process.A client has the option to directly submit feedback with Intrinsic Health Group.

Belong Healthcare Management

We provide a dedicated Feedback Form to communicate your feedback (compliment, suggestion or complaint). Feedback can be communicated to any Belong Healthcare staff member in person, via phone, through email, the feedback box located at our Richmond offices, or by sending us a written letter.

CONTACT DETAILS

Email: enquiries@belonghealthcare.com.au Phone: 03 7032 8854 Mail: 407 Bridge Road, Richmond, Victoria 3121. Belong Healthcare will: Log any suggestions for enhancement in the Continuous Improvement Registry, Feedback Register and/or Incident Register and take necessary steps to better the services and/or supports offered. Where an investigation is required, you will be consulted and kept informed throughout the process.