During registration, evaluation, and service provision, every client or family member is entitled to have an advocate or support individual of their choice.
Translation services are available for those for whom English is not the first language. Please inform us if you need assistance arranging this.
At Belong Healthcare, your experience and safety are paramount. We maintain rigorous Incident Reporting and Management protocols to continuously improve our services and safeguard our clients. All staff undergo training in incident reporting and are kept up-to-date with any procedural changes. If you are involved in an incident, whether it’s an injury or a near miss, we will actively involve you in both the reporting and review stages.
There may be instances where we are required to report incidents to external bodies such as the NDIS Commission, the Aged Care Quality and Safety Commission, or the Office of the Information Commissioner. In such cases, our staff will engage with you to discuss the incident in detail and welcome your input for any subsequent recommendations or improvements.
At Belong Healthcare, we operate within various frameworks to protect your rights and ensure your dignity and safety while using our services. These frameworks include the UN Convention on the Rights of Persons with Disabilities and the NDIS Quality and Safeguards Commission.
For a comprehensive understanding of your rights and responsibilities as a valued client at Belong Healthcare, please contact our team to request the full policy. The policy ensures that all clients are informed about their right to a secure, professional, and confidential service experience, as well as the appropriate management of their personal information.
